Refund Policy

We, Malabar Mart, Easows Spicespedia UK LTD, want you to be completely satisfied with our service and products. If, for any reason you are not entirely happy - please tell us.

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The following items are excluded from our returns policy: Gift Vouchers, Beauty Products, Food Products, Food Gift Sets, Incense Products. These products can only be returned in accordance with your legal rights.

Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us. Please note you will be asked to provide photographic evidence of any damaged goods.

You may return other unopened goods within 7 working days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable.

Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.

To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. ' Malabar Mart or Easows Spicespedia UK Limited '  will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.

Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products which may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.

Any goods dispatched by us in error remain the property of ' Malabar Mart or Easows Spicespedia UK Limited '. If you receive any goods by mistake that were not ordered, please contact us within 7-days to arrange for us to collect them.

 

DEFECTIVE GOODS

We guarantee the quality of our goods. You must inspect the items on delivery and notify the driver or us promptly in writing, by phoning our head office (details below). If there is any dissatisfaction with your order, we will promptly and fully refund the price of any goods that do not meet your reasonable satisfaction or arrange for the delivery of replacement goods if you notify us within 3 days of delivery of the goods. We will arrange with you for the goods to be returned to us.

We will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

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AMENDMENT OF ORDERS AND CANCELLATION RIGHTS

To amend or cancel your order please email info@malabarmartco.uk with your order details as soon as possible. If your order has been processed and is ready for shipping, we will unfortunately not be able to cancel the order. If we are able to cancel your order before it has been processed, the refund could take up to two weeks on cancelled orders.

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Faulty or Damaged Products

If your product is faulty, damaged, or unfit for purpose, please contact us immediately via email or phone. You will be required to provide photographic evidence of any damaged goods.

To request a refund or replacement, please contact us first by email, telephone, or live chat on our website. You will need to return the goods at your cost for inspection. Malabar Mart Or Easows Spicespedia UK Limited is not liable for goods lost or damaged in transit; we recommend obtaining proof of posting.

Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before a refund can be offered. Other products that may be stained or damaged by the fruit and/or vegetables will be excluded from the refund.

Any goods dispatched by us in error remain the property of Malabar Mart,. If you receive any goods by mistake, please contact us within 2 days to arrange for us to collect them.

Return of Unopened Goods

You may return other unopened goods within 3 days of receipt. Subject to inspection and acceptance, we will refund or provide replacements as applicable.

Refunds will only be issued via the credit/debit card used for the original transaction. Post and packing charges will be deducted from the refund. If an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred, such as:

• Credit card transaction fees

• Picking/packing costs

• Restocking costs

• Packaging material costs

• Return postage fees

Contact Information

For any issues or inquiries, please contact us at:

Email: info@malabarmart.co.uk or info@malabarmart.co.uk

Address: St Andrews Business Park, Mold, Flintshire, WALES

 CH7 1XB

Phone: +44 1352 771719

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